shipping, returns & samples

W H A T   T O   E X P E C T
D O M E S T I C   O R D E R S

 

Orders within Switzerland and Liechtenstein are always shipped free of charge. Delivery time can be up to 5 business days, usually faster. No orders are processed through weekends and holidays. 

 

I N T E R N A T I O N A L    O R D E R S

 

Orders within most of Europe are shipped free of charge from CHF 150, while all other international orders ship free of charge from CHF 250. Smaller orders ship with a flat rate of CHF 25 within most of Europe and with a flat rate of CHF 35 within foreign countries. For exact calculation of shipping costs, please fill in your country and zip code on the cart page.

 

Delivery times vary from 5-10 business days, depending on country and region. No orders are processed through weekends and holidays. There may be delays due to customs clearance which are beyond our control.  

C U S T O M S   F E E S   A N D   T A X E S

 

If you are shopping international, there will most likely be customs fees and taxes to pay upon receiving your package. Although this is the correct procedure for cross-border orders and something that is beyond our control, we have decided to set up the following "additional cost refunding program":

If you have to pay taxes and customs fees for your Namari Skin order, simply send us a scan or image of your detailed receipt (our business name, date of delivery and order value must be visible on the receipt) and we will refund up to 30% of the order value in form of a gift coupon, valid for two years after date of issue for purchases via namariskin.com.

R E T U R N S

 

We want you to be 100% satisfied with your purchase. That's why we offer you a money-back guarantee minus shipping cost (even if the shipping was free at the moment of the order) of 30 days from the date of receipt of the delivery. If you are not convinced by a product, it is entirely up to you whether you want to receive a voucher or return the product. For both options, please contact us with your full name and order number. 

 

Samples, sets, accessories, gift vouchers and all products ordered as part of a gift campaign or discount promotion are excluded from exchange and return. 

Please understand that we are not able to refund or cover any shipping costs or additional customs fees in case of a return or exchange.

 

In the case of cancellations for orders that have already been shipped, the order amount minus shipping costs will be refunded upon receipt and inspection of the return (even if shipping was free at the moment of the order).

S A M P L E S 

 

While we do hope that your search for the perfect skincare routine ends right here, we fully support the idea of trying before buying. 

Single deluxe samples - Choose up to 2 complimentary deluxe samples with every order, directly at the checkout.

Deluxe Sample Set - Shop the complete collection in miniatures here.

 
 
 

© Namari Skin/2021